If Santa Claus or the Three Wise Men have not guessed with the gifts, it is necessary to continue reading and be clear about the rights that consumers have. The first thing you need to consider is:
WHAT IS THE DEADLINE FOR RETURNING A GIFT?
This period is usually between 14 and 30 days from the date of purchase. Despite these deadlines, some stores set a longer deadline, and others allow product exchanges for a longer period.
Special attention should be paid to purchases made online, for which you need to consider both the purchase invoice usually sent by email and the return form that needs to be filled out. In addition, you should prepare the order correctly for return by courier, considering that some companies handle returns, while others are at your expense.
WHAT CAN I DO IF I RECEIVED THE GIFT IN A FAULTY OR UNUSABLE CONDITION?
It is advisable to take photos when unpacking the product to remove any doubt that the defect occurred upon receipt and that it is not your fault.
The warranty period for a product is two years, so no company can provide a shorter warranty. However, within the first six months from the date of purchase, any defect is recognized as a manufacturing defect, and the seller is obliged to accept its return without objection.
DOES RETURNING COME WITH THE COST OF THE GIFT?
In this case, there is no generic answer, as companies have more discretion in the specific conditions of the purchase.
In the case of a gift receipt, which is common during the holiday season, stores usually provide you with a credit receipt known as a “voucher” for you to redeem at the store.
If you have the purchase receipt and the original payment method, most stores will refund the money.
Keep in mind that stores must reimburse the original purchase price, not the discounted price. In other words, if you received a gift worth 50 euros and it is now 20% off, i.e., 40€, they must reimburse the 50 euros, which is the amount you paid for the product.
I DON’T HAVE THE PURCHASE RECEIPT. IS THAT A BIG PROBLEM?
If you do not have the purchase receipt due to loss or because the person who gave you the gift did not include it, don’t worry. You can ask for the receipt, and if it is not available and the payment was made by bank transfer or credit card, you can go to the bank to obtain a copy of the transaction, which serves as proof of purchase.
With this brief guide, you should have no problems solving the issues that arise with an unwanted gift. If you still have doubts or encounter any problems, feel free to contact us. We will be happy to help.
We take this opportunity to wish you:
A HAPPY AND PROSPEROUS YEAR 2022.
