The rights of air passengers have become increasingly important as air travel has grown in complexity and frequency. At Somnium Legal, based in Orihuela and Orihuela Costa, we offer legal assistance to travelers who face issues such as denied boarding, flight cancellations, delays, class changes, and baggage problems. Our goal is to ensure that all passengers receive fair treatment and compensation according to current regulations.
Denied Boarding
Denied boarding occurs when passengers are not allowed to board their flight, usually due to overbooking by the airline. Passengers have the right to compensation, as well as alternative transportation or a refund of their ticket, depending on the circumstances.
Flight Cancellation
When an airline cancels a flight, passengers are entitled to a refund or an alternative flight to their destination. Depending on the notice period given by the airline, passengers may also be entitled to financial compensation.
Delays
For long delays, passengers have the right to assistance from the airline, including meals, refreshments, and, if necessary, accommodation. If the delay extends beyond a certain time frame, passengers may also be entitled to compensation.
Class Changes
If a passenger is downgraded to a lower class than the one they paid for, they are entitled to a partial refund of their ticket. In cases where a passenger is upgraded, the airline cannot charge any additional fees.
Baggage Issues
Lost, delayed, or damaged baggage can cause significant inconvenience to passengers. In these cases, passengers are entitled to compensation based on the extent of the loss or damage. Airlines must also cover any essential expenses incurred due to delayed baggage.
